Callpop installs like any other Windows app. Download, run, sign in. Five minutes start to finish. The only thing you have to do outside the installer is turn off the Webex ringer — more on that below.
Windows only. There is no Mac version at this time and no plan to ship one in the near term. If you are on a Mac, caller history and CRM quick-links live in the web portal instead.
Download
The installer is around 20 MB. It is code-signed, so Windows SmartScreen should let it through without a warning. If SmartScreen does prompt, click More info then Run anyway.
Run the installer
- Double-click the downloaded
.exe. - Click Install. There are no options to pick.
- When it finishes, Callpop launches into the first-run login screen.
Callpop installs for your Windows user only. If two people share one computer with separate Windows logins, each person installs their own copy.
Sign in
Callpop accepts two kinds of credentials. Most people use the first:
- Your Webex credentials. The same username and password you use to sign into the Webex app. If you can get into Webex, you can get into Callpop. This is the recommended path.
- Support-generated credentials. If you do not have a Webex login — for example, you use a deskphone only — call support and we will issue a dedicated Callpop username and password for you.
Either way, sign in once and Callpop remembers you. It links to your extension automatically, so the popups you see are the calls that ring your line.
Turn off the Webex ringer (important)
This is the one step people skip and then complain about. Callpop has its own ringer that plays through your speakers the moment a call arrives, usually a beat before Webex knows the call is there. If both ringers are on, you hear two overlapping sounds on every call. Callpop cannot suppress the Webex ringer on its own.
In the Webex app, go to Settings > Notifications > Calling and set the calling ringtone to None. Leave notifications on if you want them — it is only the ringtone you are silencing. From then on, Callpop is your ringer and Webex is quiet.
If you use a desk phone that has its own ringer, that one is fine to leave on — it rings in the real world, not in the same pair of speakers.
Pin the tray icon
Callpop runs in the Windows system tray — the row of small icons next to the clock. By default Windows hides new tray icons behind a small up-arrow. Click that arrow, find the Callpop icon, and drag it out into the always-visible area. You want it pinned so you can right-click for settings without hunting.
Create one contact to test the integration
Callpop's best feature is popping up a caller's name and CRM record as the phone rings. For that to happen, the number has to exist in a CRM Callpop is connected to. Before you call it a day, create one test contact in your CRM with a phone number you can actually dial from — your cell, a coworker's extension, anything.
Then call your work number from that test phone. The popup should appear with the contact's name and a one-click button into the CRM record. If it does, the integration is working end to end. If the popup shows only the number and no name, the CRM connection needs attention — call support.
If your CRM is not yet integrated, that is fine. Callpop still pops on every call, still shows the caller's number, still lets you answer or decline. The name and CRM quick-links light up once integration is in place.
What works without integration
Even before any CRM is wired up, you get:
- A popup on every incoming call with the caller's number.
- One-click answer, decline, and transfer from the popup.
- Caller history for that number, including past calls with your team.
- The full side panel with recordings and call journey links.
You only lose the name on the popup and the CRM quick-link buttons. Everything else is live the moment you sign in.
A note on AI call summaries
Short AI-generated summaries show up on each row of a caller's history panel. They are the single best feature for picking up a conversation you had last week without reading a transcript.
Summaries are a company-level feature. Your Vocatech admin has to enable them in the portal before they appear. If you do not see summaries, ask whoever owns your portal to turn them on — it is a one-click setting. Call recording also has to be on for the extensions whose calls you want summarized.
Auto-start with Windows
The installer enables auto-start by default. Callpop launches silently into the tray whenever you sign into Windows. If you ever want to turn that off, right-click the tray icon, pick Settings, and toggle Start with Windows.
Leave it on unless you have a reason not to. The app is quiet when nothing is happening and you want it already running the moment the first call comes in.
Still stuck
If the popup never appears, three things to check in order: Callpop is actually running (look for the tray icon), Windows Focus Assist or Do Not Disturb is off, and you are signed in as the right extension. If all three are fine and the popup still is not showing up, call support.